What our Customers say...


I had an excellent experience with SERVPRO of Greater Highland/White Lake. Everyone that I interacted with from the initial phone call was extremely professional and helpful! The response time was also excellent. Thank you!

Highly recommend this company! Professional! Quick! And Clean! 

We went with SERVPRO because they were the first crew to respond so quickly. My wife and I are so happy that we used them. Ian and Wanda were a great team! 

SERVPRO was the best call I could have made. With my basement flooding I was able to have them at my home within an hour and starting the dry out process right away. Great crews, and staff. 

Josh and the crews were great! No complaints and I would use them again. It was easy to see the crews were all very knowledgeable.

SERVPRO Crews were on time, fast and very respectful to my home, and the situation we where in. They went above and beyond. I will use them again! 

My shop had a small fire in the garage, the cause is still unknown. SERVPRO did a great job coming out to cleaning all of our tools, and get us back up and running. Dan and Chad were a pleasure to work with. 

My kitchen had a plumbing backup in the kitchen. Luckily my opening manager noticed the problem as soon as he opened for prepping. SERVPRO came out and resolved the problem in enough time for our busy opening on a Friday evening. Thank you! 

I had a tree limb come down on my home, destroying parts of my roof. Alex came out, and had the tree removed and started to repair damages right away. Very professional, great experience. 

Our home just had terrible water damage due to the recent storms. The sump pump failed causing my basement to flood. I got home from work around 5 and SERVPRO was there by 7 extracting water from the home. Kevin was great to work with, Matt in the office also made the entire process easier than I had thought it would be. Great work. 

I had a small kitchen fire, and although the fire wasnt huge, the smoke damage was heavy. Thank you to Matt, Dav, and Wanda my home is free of the odor, and looking better than prior to the fire. 

Just wanted to let you know, I received a raving review for Bill and Mike for a claim we have. The customer spoke to them as if they were his friends. Your guys were able to offer the insured trust and comfort while maintaining their professionalism. The insured was quite upset at the beginning of the claim due to the circumstances and it being a holiday weekend. I did not help the situation by pretty much forcing him to let SERVPRO in the home that Friday. I believe the turnaround in his attitude is due solely to Bill and Mike. Without them, not only would we have a crabby insured, but this claim may have been much larger as the insured’s leaking bathroom is tile and may not have been saved. While it was my first time meeting Mike, I have been impressed by Bill quite a few times. I am always happy when he is on my claims.

Great job, and THANK YOU for being a company we can trust in the worst times! I know being called out at 5 pm on a holiday weekend is the worst side of the job, but handling it with professional enthusiasm is what makes the biggest difference. It does not go unnoticed.

My name is Hanna, I recently had a large home fire on August 1, 2017. Two of your employees Wanda and Kelly were sent to my home to help go through my items and distinguish what items could be salvaged from what items cannot be salvaged.
During such a stressful time in my life I would like to acknowledge these women for their kindness their professionalism and they're caring nature. They treated my home as if it were their own, they went above and beyond to take into consideration things that may be valuable to me and put them to the side even though that was not part of their job.
Items like pictures, children's work, books and even loose changed where placed in a box for me to go through and see if I would like to take any of those items.
They are absolutely the most amazing two people I have come across during this experience and I honestly cannot say enough about how wonderful your employees are. In a world where things are very negative and people are sometimes not so nice I applaud you on being able to choose and hire these wonderful women and I hope that you keep them around and give them the acknowledgement that they deserve because they are The perfect representation of what you would like for your company to stand for.

The SERVPRO team was fast, professional and clean. I would recommend them to my family and friends! 

Great service, very clean, and quick. No suggestions to make this experience better! 

SERVPRO helped me the weekend before our official open! They were great and very thorough! 

No suggestions, received excellent service, and efforts from everyone at this location! 

Excellent customer service from start to finish. Every question was answered, and everyone was very professional. 

Josh was a great guy to work with! We highly recommend! 

SERVPRO is the only place I will call if I ever experience a fire in my home again. They were so detailed, my home looked better after the soot was cleaned off by Wanda and Kelly! 

My grandparents experienced mold in their home, which require me to handle the removal. SERVPRO was professional, kind and went above and beyond for safety measures. I am so thankful! 

Bill was a pleasure to work with! Very polite, wore booties into my home to protect my new carpets, would recommend to anyone! 

A tree fell onto my gutter/roof and SERVPRO handled the clean up. They were professional, fast and got the job done! 

The SERVPRO guys were out to my house within just a few hours of my call. They we clean, fast and great to work you. I would absolutely call them again. 

My roof was damaged after the March 8th wind storm. I was concerned that I wouldn't be able to find anyone to come out to my home, but luckily Brian was able to come out, give me a quote, and begin repairs ASAP. They did an excellent job! 

They explained what, when, and how everything was going to go the whole time. They were amazing! They made our home livable with the tragedy we suffered.

The team is VERY polite & professional. Very good help at a time in distress.

The team who came out was great & kept me up to date with what was going on. They helped me find the plumber and techs that I needed.

Good Work Thanks!

Our insurance company contacted our local SERVPRO and (another restoration company) franchises. They said it would be up to 2 days to show up. I called the insurance back and this franchise was here in under 2 hours!

FANTASTIC!!! Customer service.

Excellent service, very informative, very polite!

Can't think of a thing to do better - they were great Devin and Kevin were awesome, super friendly and professional! Josh was great too... my cats loved him.

My experience with Wanda and Josh along with Chris, was professional, efficient and a joy.

So far I have been pleased with every group of SERVPRO employees I have met. Great job everyone!! The Ladies were lovely. Thanks!!

Very professional, knowledgeable and genuinely kind. Thank you!

The service was good. Devin and Kevin were wonderful people on the job. Explained if needed. They were polite and courteous at all times. I will recommend them to anyone!

Great Job!!! The only recommendations to help SERVPRO improve is if the crew could provide winning lottery numbers.

No recommendations, everything was terrific. Thank you!!

On site personnel were extremely courteous and careful with everything.

No suggestions - very good. Very helpful with full explanations and patient with our questions.

No recommendations - they were knowledgeable and professional.

I was totally impressed with the service and the staff. Professionalism at its best!! Kudos!

Great Service!!

I attended the LCAR event and found that the realtors were very interested in all the services the SERVPRO has to offer.

Great service from crew - friendly folks!!

Was very happy with the service and professional manner of workers.

The people skills of each person who helped me were most impressive, especially Matt who came daily to quickly solve the problem and get the machines out.

My house is so clean! Thank you!! Service was fantastic. Wanda and Joetta were wonderful to work with!.

No Changes!  Bill and team were very knowledgeable, great leadership and excellent customer service!

Not any recommendations - excellent service.  Very friendly and very thorough!

Very friendly and thorough.

Nice guys!!!

Awesome!!  Very friendly!!

Very kind, helpful, went above and beyond!

Very friendly, courteous and prompt.

Ryan was great, very nice to work with!!!

Thank you so much!!

Thanks your staff was outstanding!

They were both fantastic!  Did a fabulous job, very nice, professional, courteous, always here when they said, always cleaned up after themselves.  Would for sure recommend to anybody!

They couldn't have done a better job.

Matt and Wanda were just wonderful.  they did so much to ease our stress.  Matt and Wanda were so caring and compassionate to our needs.  Thank you so very much.

Everything was great!

Dan, Kevin and Josh did a great job!

Great Team!

I have used SERVPRO in the past and I expected great service and I got it!